Manage your IT assets while working remotely or on the move. Search for assets, update fields, check for incidents and apply automated quick actions. Gain best control over all your assets. Our solution help you to have complete IT asset lifecycle management

Assets Management – Manage your assets from buying to disposal.

• Detection you assets on the fly- Discover the inventory new purchases along with owned hardware and software so you know what you have and where it is—from buying  to disposal.
• Maximize your asset use – Gain insight about what assets are available and on hand to ensure it’s not sat on the shelf.
• Reduce maintenance cost – Easily discover what hardware must be purchased, updated, and maintained in order to keep costs down and your assets in good health.

ITSM (Information Technology Service Management):- Get the best practices and processes to design, plan, deliver, manage, and improve IT services. ITSM helps organizations ensure that their IT services align with the needs of the business and meet customer expectations.

• Service Desk: This is often the first point of contact for users seeking assistance with IT issues. The service desk is responsible for incident management, service request management, and providing information and support to users.

• Incident Management: ITSM includes processes for identifying, recording, and resolving incidents that disrupt IT services. The goal is to minimize the impact on the business and restore normal service operations as quickly as possible.

• Change Management: ITSM emphasizes the need for structured processes to manage changes to IT systems and services. Change management helps minimize risks associated with changes and ensures that changes are planned, tested, and implemented smoothly.

• Problem Management:This involves identifying the root causes of recurring incidents and implementing solutions to prevent them from happening again. Problem management aims to reduce the number and impact of incidents over time.

• Service Level Management:ITSM defines service levels, often through Service Level Agreements (SLAs), which specify the level of service a customer can expect. Service level management ensures that IT services meet these agreed-upon levels.

• Configuration Management: This involves maintaining a detailed record of the components of the IT infrastructure, theirrelationships, and their This information is crucial for managing changes and resolving incidents.

• Continuous Improvement: ITSM promotes a culture of continuous improvement by regularly reviewing and assessing processes and services. This ensures that IT services evolve to meet changing business needs and customer expectations.